Guarantee and Warranty
At Horizon Marine Motors, we take pride in the engineering and reliability of our products. We want you to head out on the water with total confidence, which is why we back our equipment with a comprehensive warranty program and a satisfaction guarantee.
1. Our Satisfaction Guarantee
We are committed to providing the highest quality marine motors and parts. If your order does not meet the technical specifications or quality standards promised at the time of purchase, our team will work tirelessly to make it right, whether through technical support, an exchange, or a refund.
2. Limited Warranty Coverage
Horizon Marine Motors warrants that our products are free from defects in material and workmanship under normal use and service.
New Outboard & Inboard Motors: Covered for a period of 2 years from the date of purchase.
Remanufactured Engines: Covered for a period of 1 year from the date of purchase.
Marine Parts & Accessories: Covered for 90 days from the date of purchase.
3. What is Covered?
This warranty covers the repair or replacement of components that fail due to:
Manufacturing defects.
Faulty materials.
Workmanship issues under standard operating conditions.
4. What is Not Covered?
To maintain the longevity of your motor, please note that the warranty does not cover:
Damage caused by misuse, accidents, or neglect.
Normal wear and tear (e.g., spark plugs, filters, impellers).
Damage resulting from improper installation or lack of scheduled maintenance.
Use of the product in racing or competitive commercial applications.
Submersion or water ingestion not caused by a mechanical failure of a covered part.
5. How to File a Claim
If you experience an issue, please follow these steps:
Contact Support: Email info@horizonmarinemotors.com with your order number and a description of the issue.
Documentation: Provide photos or videos of the component in question and your maintenance records.
Evaluation: Our technicians will review the claim. If the item needs to be returned for inspection, we will provide a Return Merchandise Authorization (RMA) number.
6. Transfer of Warranty
Our warranties are tied to the original purchaser and are non-transferable unless otherwise stated in writing at the time of purchase..